Text message sessions

ABSTRACT

The subject matter of this document can be embodied in, among other things, a computer-method that includes receiving a text message associated with a first telephone number, and establishing a communication session associated with the received text message. The communication session is established by modifying the received text message so that the received text message is associated with a second telephone number that is different from the first telephone number, and subsequent text messages associated with the second telephone number are included as part of the communication session. The method also includes transmitting the text message to a text messaging system, such that the text message appears to have originated from the second telephone number. Upon receiving a text message reply from a user in response to the transmitted text message, the text message reply is associated with the established communication session.

TECHNICAL FIELD

This document relates to systems and techniques for tracking textmessages.

BACKGROUND

Text messaging has become an increasingly popular mode of communicationfor mobile device users. With text messages, users can communicate innoisy environments such as nightclubs or restaurants, in quietenvironments where users do not wish to disturb others, or when usersare otherwise unable or reluctant to communicate audibly. In some cases,text messaging also provides a stored record of the conversation betweenusers. These features, as well as numerous others, have made textmessaging the primary mode of communication for some mobile deviceusers.

Certain forms of text messaging are made possible by the short messageservice (SMS) implemented in most mobile communications systems. SMS isdesigned to send messages of up to 160 characters between mobiledevices, and may also be used for various types of broadcast messaging.Unlike voice communication, text messages are not delivered from thesender to the recipient in real-time. Instead, SMS communication isasymmetric, in that it allows the sent text message to be stored withinthe SMS system until the recipient mobile device can receive the textmessage. In some mobile communication systems, text messaging isimplemented through other messaging protocols, or by using extensions ofSMS, such as multimedia messaging service (MMS), enhanced messagingservice (EMS), or the like.

SUMMARY

This document describes systems and techniques that may be used toorganize and track text messages by threading the text messages into asession. In general, a telephone number is allocated to a text messageto create a channel for the text message and any responsive textmessages in the same chain of messages. The channel essentially createsa session that segregates communication between the sender and therecipient into threaded topics based upon the original message of thetopic. Because the sender may send multiple text messages to therecipient before the sender receives a response, and because any textmessage reply from the recipient does not designate to which message thereply is responsive, organizing the sent text messages into separatesessions allows the sender to identify the subject to which the textmessage reply is responsive. In particular, where a system sendsmultiple text messages to a particular user, a different number may beused for each initial message, so that responses form the user may betracked by using the telephone numbers, and the system may easilydetermine which message a user is responding to.

Particularly with commercial senders, an automated computer system maygenerate and send multiple text messages related to different topics toa single user or recipient. These text messages may be sent in responseto a text message request from the user or as directed messages to theuser. Instead of sending text messages of different topics from the sametelephone number, a session server may allocate a distinct telephonenumber to each text message topic to create a channel for the session.The session server may retain a pool of telephone numbers that can beallocated to text messages, where text messages related to a specifictopic will share a telephone number, and different topics will have adifferent telephone number. If all of the telephone numbers in the poolare used for other sessions, the session server may reallocate apreviously used telephone number according to pre-determinedreallocation criteria.

In one implementation, a computer-implemented method for threading textmessages includes receiving a text message associated with a firsttelephone number, and establishing a communication session associatedwith the received text message. The communication session is establishedby modifying the received text message so that the received text messageis associated with a second telephone number that is different from thefirst telephone number, and subsequent text messages associated with thesecond telephone number are included as part of the communicationsession. The method also includes transmitting the text message to atext messaging system, such that the text message appears to haveoriginated from the second telephone number. Upon receiving a textmessage reply from a user in response to the transmitted text message,the text message reply is associated with the established communicationsession.

In other implementations, a system for threading text messages mayinclude a communication module to receive a text message associated witha first telephone number. The system may also include a session serverto establish a communication session associated with the received textmessage, where the session server establishes the communication sessionby modifying the received text message so that the received text messageis associated with a second telephone number that is different from thefirst telephone number, and where subsequent text messages associatedwith the second telephone number are included as part of the establishedcommunication session. The system may also include a session databasethat stores information associated with the communication session,including the text message and the second telephone number. The systemfurther includes a transmission module to transmit the text message to atext messaging system, such that the text message appears to haveoriginated from the second telephone number. Upon receiving a textmessage reply addressed to the second telephone number from a user inresponse to the transmitted text message, the text message reply andinformation associated with the user may be stored in the sessiondatabase.

In certain implementations, such systems and techniques may provide oneor more advantages. For example, a text message reply can be tied to theprevious text message to which the reply is responsive. The originalsender, e.g., a commercial entity, can then correctly interpret a veryshort and concise text message instead of deciphering the true meaningof the reply in light of multiple previous text messages. These systemsand techniques may also operate without any changes to a sender'scomputer system or the SMS system of the mobile communication system.

The details of one or more embodiments are set forth in the accompanyingdrawings and the description below. Other features and advantages willbe apparent from the description and drawings, and from the claims.

DESCRIPTION OF DRAWINGS

FIG. 1 is a conceptual diagram of a system for creating text messagesessions between a computer system and a mobile device user.

FIG. 2 is a block diagram of a representative text message sessionsystem.

FIG. 3 is a block diagram of a representative session server thatallocates telephone numbers to text messages and maintains a sessiondatabase of allocated telephone numbers.

FIGS. 4 and 5 are flow charts of representative processes fordistributing text messages in channels defined by allocated telephonenumbers.

FIG. 6 is a flow chart of a representative process for allocating andreallocating telephone numbers to text messages.

FIG. 7 is a swim lane diagram of an example threaded text messagetransaction.

FIG. 8 shows an example of a computer device and a mobile device thatcan be used to implement the techniques described here.

DETAILED DESCRIPTION

This document describes systems and techniques for organizing andtracking text messages. Such techniques may include allocating atelephone number to text message information to create a channel for thetext message information and any responsive text messages on thatparticular topic. By way of the created channel, all related textmessages may be organized into a session that allows easy deciphering ofshort and/or otherwise cryptic text messages. Because mobile deviceusers commonly reply to text messages with single word answers, thesender may have difficulty associating the single word text message withthe appropriate original message, especially if multiple messages havebeen sent to the same user. Therefore, sending each of the plurality oftext messages using different telephone numbers allows a text messagereply to be threaded to the appropriate one of the multiple sent textmessages.

Creating text message sessions with an allocated telephone number may beparticularly helpful for text message communications between commercialentities and individual mobile device users. A computer system for thecommercial entity may send text messages to a session server thatcreates the sessions for separate text message topics. The sessionserver may then allocate a telephone number from a telephone number poolto new text messages, and may insert text messages from a current threadinto the appropriate session with the same telephone number. If thereare no more telephone numbers available in the telephone number pool,the session server may reallocate a telephone number from an old orinfrequently used session to the new text message. In this manner, textmessage replies are sent to the allocated telephone number to thread thetext messages instead of to a general telephone number associated withthe commercial entity.

Although text message sessions may be appropriate for commercialentities, e.g., airlines, merchandise sellers, movie theaters, and newsdistributors, other groups or individuals may also benefit fromthreading text messages. For example, non-profit organizations mayprefer to thread messages when sending text messages solicitingvolunteers. As another example, individuals may desire text messagesessions when text messaging is the primary form of communication withanother mobile device user, especially when the two individuals wish tocarry out multiple different discussion threads simultaneously. Thetechniques and systems described herein are not limited to anyparticular type of user (e.g., commercial, non-profit, individual, etc.)on either end of the text message sessions.

FIG. 1 is a conceptual diagram of a system 100 for creating text messagesessions between a computer system 106 and a user of a mobile device110. The text message session system 100 includes a computer system 106,a session server 102, a short message service (SMS) system 108, and amobile device 110, or any other device capable of sending and receivingtext messages. Session server 102 may include a telephone numberallocation system 104 that allocates a telephone number to text messageinformation to create a session for responsive text messages. Users ofthe system 100 can utilize convenient and short text messages tocommunicate while keeping track of the appropriate context of each textmessage.

A computer system 106 may be operated by an entity that distributes textmessage information to mobile device users. The text message informationmay be sent to one or more users as a solicitation, in response to auser request, or in response to the user opting-in to a distributionlist, for example. The computer system 106 may automatically generatetext message information, or may generate text message information frominstructions received from a human representative of the entity.

Automatically generated text messages may be created, for example, basedon software instructions executed by the computer system 106. Thesoftware instructions may generate the content of the text messageinformation (e.g., based on an a content generation engine, anadvertisement generation engine, etc.) and the intended target of thetext message information. The instructions may also define the date andtime the text message information should be sent. For example, at apredetermined time, the computer system 106 may automatically generate atext message advertising flight deals based upon flight pricing at thatparticular time. Although a general text message may be targeted toseveral users, the text message information may also be tailored totarget each particular user that receives the text message information.For example, the system computer system 106 may insert personalinformation such as the user's first name into the text message toprovide some personalization to the message. The software instructionsand/or rules engine used to automatically generate such text messagesmay be periodically updated to reflect current trends or information.

Alternatively, a human representative may interact with the computersystem 106 to generate at least a portion of the text messageinformation. In certain implementations, the representative may specifythe date and time to send the text message. The representative may alsocreate or review the content of the text message information before thetext message information is sent to the session server 102. For example,a user may have sent an initial text message requesting informationabout a particular product or service. If an automatic response to therequest is not available, a representative may need to create theappropriate text message content before the computer system 106 can sendthe text message information responsive to the request. If the responsecontains appropriate reusable content, it may be subsequently stored asan automatic response to similar user requests.

Regardless of how the text message is generated, the computer system 106may send the text message information to session server 102, asindicated by the arrow labeled A. Session server 102 receives the textmessage information and uses telephone number allocation system 104 tothread the text message information into a session, as described ingreater detail below.

In some implementations, if the text message information from computersystem 106 is in response to an already created session, then the sameallocated telephone number may be associated with the text messageinformation in the session database stored in the telephone numberallocation system 104. If the text message information from computersystem 106 is starting a new session, the telephone number allocationsystem 104 may allocate a telephone number from a telephone number poolto the text message information, and update the session databaseaccordingly. If all telephone numbers in the pool are being used forother text message sessions, the telephone number allocation system 104may reallocate a previously used telephone number from an old and/orinfrequently used session. Once the telephone number is reallocated, theolder session may be saved, archived, or deleted from the sessiondatabase, depending on the policies used to administer such information.

Session server 102 may operate as the distributor of text messages froma computer system 106 to an SMS system 108. Typically, the sessionserver 102 is operated by the same entity as the computer system 106 orby a third party, and the SMS system 106 is operated as part of thewireless communication system that services mobile device 110. However,the wireless communication system may also operate session server 102 asan additional service to the entity that generates the text messageinformation.

The telephone numbers allocated to the text message information bysession server 102 may be dummy telephone numbers that are used for thepurpose of threading the text message sessions. Whereas text messagesnormally transmitted from the entity controlling a computer system 106would be sent from a telephone number associated with the organization,session server 102 may instead use a telephone number from a generaltelephone number pool as the sending telephone number. The text messageinformation sent from session server 102 to SMS system 108 is then sentvia the allocated telephone number, as indicated by the arrow labeled B.

After the SMS system 108 receives the text message from the sessionserver 102, the SMS system 108 stores the text message until mobiledevice 110 is able to retrieve the text message. As shown by the arrowlabeled C, the SMS system 108 may then deliver the text message tomobile device 110 over the communication network servicing mobile device110. The user of mobile device 110 may then review the text messageinformation that has been retrieved from the SMS system 108. The usermay receive multiple text messages from the same entity or differententities, and the user may decide to respond at any time, if ever.

If the user of mobile device 110 wants to respond to one of the receivedtext messages originally generated by the computer system 106, the usercan create a text message reply on the mobile device 110. The textmessage reply may be a short message, sometimes as short as a singleword or character. Mobile device 110 then transmits the text messagereply to SMS system 106 over the communication network, as indicated bythe arrow labeled D.

In alternative examples, the user may respond to the text messageinformation without sending a text message reply. The user may insteaduse mobile device 110 to call the allocated telephone number to speak toa representative of the entity sending the previous text message. Such acall by the user may be directed to the allocated telephone number andto session server 102. Session server 102 may subsequently route thecall to the computer system 106, and the call may be routed to anappropriate representative. The system may funnel all calls to a centralcustomer representative processing center, or it may route the call to aparticular representative or group of representatives based on theparticular threaded session to which the particular telephone numbercorresponds. In some implementations, the session server 102 may alsoforward the related text message session information so that theanswering representative can review the previous communication and moreefficiently assist the user.

As shown by the arrow labeled E, the SMS system 108 may forward the textmessage reply sent by mobile device 110 to the session server 102. Thetelephone number allocation system 104 may recognize that the textmessage reply has been made to a previously allocated telephone number,and may insert the text message reply into the particular sessionassociated with that telephone number. Session server 102 may thenassociate the text message reply to the previous text messageinformation sent by a computer system 106, and may forward the textmessage reply to the computer system 106, as indicated by the arrowlabeled F. In some implementations, the session server 102 may forwardeither the entire text message session or portions of the session to thecomputer system 106 to enable the entity to easily review thecommunications that had previously been sent and received in thesession.

The computer system 106 may perform any number of actions upon receivingthe text message reply from the session server 102. For example, thecomputer system 106 may confirm a purchase of an item indicated by thetext message information, retrieve additional information for the user,and/or send another text message in response to the text message reply.Any further text messages would be routed back to the user as a part ofthe same session according to the previously identified techniques.

The entity operating and/or controlling the computer system 106 may beany type of entity, including commercial, non-commercial, orgovernmental entities. Example entities may include airlines, cardealerships, movie theaters, merchandise sellers, news outlets, socialnetworking services, restaurants, bill collectors, electronic auctionservices, governmental agencies, or any other entity that communicatesvia mobile devices. An individual operator may also operate and/orcontrol the computer system 106. The session server 102 may beconfigured to create sessions by allocating telephone numbers for oneindividual or entity, or may serve multiple individuals or entities.Accordingly, the text message session the system 100 may be utilized ina number of different configurations to conduct business, confirmschedules, and/or simply exchange information between two parties.

FIG. 2 is a block diagram of a representative text message sessionsystem 100. As shown, the system 100 includes a computer system 106, asession server 102, an SMS system 108, and a mobile device 110.Workstation 200 allows a representative to communicate with a computersystem 106 to generate text message information or to update thesoftware that automatically generates text message information.Workstation 200 may be any type of computing device, such as a desktopor laptop computer, a handheld device, etc., and may be connecteddirectly or via an interface to computer system 106.

The computer system 106 includes a text message generator 202, adistribution database 204, a communication module 206, and othercircuits and modules required to operate a computer system 106 accordingto the techniques described herein. The text message generator 202generates the text message information that is to be delivered to theuser. It may automatically generate the text message information usinginstructions stored within a memory upon receiving instructions or timeprompts to do so. The text message generator 202 may also generate themachine language necessary to send the text message through the SMSsystem 108 and on to a mobile device 110.

The text message generator 202 may be configured to communicate with adistribution database 204 to select particular users who are to receivethe generated messages. The distribution database 204 may contain a listof users who have been added, for example, following an opt-in requestfor a particular distribution list. The users in the distributiondatabase 204 may also have been added due to some previous activity ofthe user, or by the user requesting specific information relating to thedistribution list. A user may also be added to the distribution database204 upon initiating a communication with the computer system 106, suchas by requesting information from the system. The distribution database204 may include the telephone number of a mobile device 110 associatedwith each of the users in the database, and may also include variousother information about the user, such as the user's name, physicaladdress, e-mail address, or any other information related to the user.

In some implementations, the text message generator 202 may performfewer functions as a representative may instead create at least aportion of the text message information via workstation 200. Therepresentative may input the content of the text message if the contentis specific, such as if the text message is responsive to a unique textmessage request or reply. The representative may also or alternativelymodify standard text message content, insert required content into astandard template, or review content created by the text messagegenerator 202. Additionally, the representative may select the intendeduser from the distribution database 204 or input the user informationvia workstation 200. Accordingly, a computer system 106 may not operateas autonomously as described above. Similarly, other components orportions of the system may be used to perform some of the techniquesdescribed herein.

The computer system 106 may include any number of workstations, desktopor laptop computers, servers, or other computing systems that areconfigured to generate text message information to be sent to a user. Insome implementations, a representative may directly connect to a userinterface of the computer system 106. In other implementations, thecomputer system 106 may be a subcomponent of a larger computing systemthat performs additional services.

After the text message information has been generated in the computersystem 106, it may be delivered by a communication module 206 of thecomputer system to a communication module 208 of the session server 102.The communication modules 206, 208 may be connected by any networkingsystem commonly used in the art. For example, communication modules 206,208 may be connected via a local area network (LAN), a wide area network(WAN), a wireless network, or other types of networks or combinationsthereof. The system 100 may, in certain implementations, incorporateencryption algorithms to maintain security of the communications routedthrough system.

As shown, the session server 102 includes a telephone number allocationsystem 104, a communication module 208, a processor 210, a transmissionmodule 212, and memory 214. After the text message information isreceived by the communication module 208, it may be routed to thetelephone number allocation system 104, which may analyze the textmessage information and determine if it belongs to a previously definedchannel and session.

If the text message information should be associated with a previouslydefined session, the telephone number allocation system 104 attaches theallocated telephone number and updates the session database stored inmemory 214. If the text message information is new, the telephone numberallocation system 104 allocates or reallocates a telephone number to thenew session of the text message information and updates the sessiondatabase stored in memory 214. The allocation system 104 then sends thetelephone number and text message information to the transmission module212 to transmit the text message information to the appropriate userdevice via the SMS system 108. Further details about the telephonenumber allocation process are described in connection with FIG. 3.

The SMS system 108 operates according to standard SMS systems in theindustry and within the context of the wireless network over which voicecalls and text messages are sent and received by mobile device 110. TheSMS system 108 may include, among other components, an SMS servicecenter 216, a mobile switching center 218, a base station controller220, and a transceiver 222. It should be noted that typical SMS systemsinclude a plurality of mobile switching centers 218 and base stationcontrollers 220, but only one of each element is described for the sakeof simplicity.

The text message information transmitted by the session server 102 isreceived by the SMS system 108 at the SMS service center 216. The SMSservice center 216 stores the received text message until the textmessage can be delivered to the appropriate mobile device 110. When themobile device 110 is capable of receiving text messages, the SMS servicecenter 216 sends the text message to the mobile switching center 218which coordinates the location of the mobile device 110 within thewireless network. The mobile switching center 218 then sends the textmessage to a base station controller 220 and on to a connectedtransceiver 222. The transceiver 222 transmits the text message over theair interface to the mobile device 110. In circumstances when the mobiledevice 110 cannot receive the text message, the SMS service center 216may store the text message until the device 110 can be reached. In somecases, the text message may be deleted if not retrieved by the mobiledevice 110 after a certain period of time.

After the text message is transmitted over the air interface bytransceiver 222, the text message is received by transceiver 224 ofmobile device 110. The text message information may then be processed byprocessor 228 and stored in a memory for review by the user. The usermay view the text message information by interacting with input/output228 components available on the device. Input/output 228 may be in anycombination of a viewable screen, touch screen, keypad, pointing device,scroll wheel, or any other appropriate user interface.

Using input/output 228, the user may generate a text message reply tothe text message information received from a computer system 106.Alternatively, the user may generate an initial text message requestwith input/output 228. The user may subsequently send any text messagegenerated on the device when transceiver 224 of mobile device 110 iscommunicably connected to transceiver 222 of SMS system 108.

Mobile device 110 may be any type of mobile computing device capable ofreceiving text messages. Generally, mobile device 110 may be a cellulartelephone or smartphone configured for voice communication and textmessaging communication. However, mobile device 110 may instead be anetbook computer, notebook computer, or any other device configured toreceive text messages as described herein.

FIG. 3 is a block diagram of an example session server 102 thatallocates telephone numbers to text messages and maintains a sessiondatabase 304 of allocated telephone numbers and associated informationfor the session. As shown in FIG. 3, session server 102 may include acommunication module 208, a transmission module 212, and a telephonenumber allocation system 104.

Session server 102 may also include additional components commonly usedto operate a computer system. These types of components may includeinterfaces and buses, such as those described in FIG. 8. Session server102 may be a single computing device, or may be a component of a largerserver stack, farm, or distributed server system. In someimplementations, session server 102 may be a partition of a singleserver.

Processor 210 may be used to facilitate communications with thetelephone number allocation system 104 to thread incoming text messagesinto a session that allows the text messages to be tracked like aconversation. telephone number allocation system 104 may include amessage formatter 312, allocation rules 306, a telephone number pool302, and a session database 304. The data stored for each of thesemodules of telephone number allocation system 104 may be stored withinmemory 214. Some embodiments may include multiple memories for storingdata in separate locations.

The telephone number allocation system 104 utilizes a session database304 to track and organize the text message sessions defined by allocatedtelephone numbers. The session database 304 may be stored within memory214 and maintained by the telephone number allocation system 104. Thesession database 304 may include the information used to track textmessages of each session by the allocated telephone number. For example,the session database 304 may include data fields such as “user,”“channel,” “phone number,” “last info,” “last date,” “last time,” and“frequency.” In some examples, session database 304 may include more orfewer fields for maintaining the text message sessions.

The “user” field, for example, may indicate the individual user ofmobile device 110 to which the text message information is directed. Inthe session database 304, users are identified by “A,” “B,” or any otherletter or group of letters. In other examples, the user field couldstore the actual telephone number or name of the particular mobiletelephone 110 to identify individual users. However, such informationmay not be stored in certain implementations to satisfy any privacy ornon-disclosure agreements between the users and the entity operating acomputer system 106.

The “channel” field may indicate which channel, or session, has beencreated with the allocated telephone number for any particular user. Forexample, the telephone number allocated to channel 1 for user A may bedifferent than the telephone number allocated to channel 1 for user B.Accordingly, the “phone number” field identifies the allocated telephonenumber for that channel and session. When the session is currentlyactive and a telephone number is allocated to the text messageconversation, the allocated telephone number is present in the telephonenumber field for each entry of the session database 304. If thetelephone number is removed and reallocated to a new text messagesession, the old session may be removed from the session database 304.In other examples, the session database 304 may retain the old sessioninformation, with or without the removed telephone number. If theformerly allocated telephone number remains for archiving purposes, thetelephone number may be marked as inactive for that particular session.

In addition, the session database 304 may include data identifying thetypes of text message information sent within the session. For example,the “last info” field may include the entire content of the most recenttext message of the session. The “last date” field may include the dateof the most recent activity, and the “last time” field may include thetime of day in the twenty-four hour format that the most recent textmessage was sent. The session database 304 may further include a“frequency” field to indicate how often text messages are sent withinthe session. In some implementations, the frequency may indicate thenumber of text messages per week being sent and/or received in thesession. However, the session database 304 may set the frequency to useany desired time period. Although not shown in FIG. 3, the sessiondatabase 304 may also store the text message content of each previoustext message within the session. In some implementations, the sessionserver 102 may then forward the entire conversation to a computer system106 to reduce any ambiguity from a short and concise text message replyfrom the user. Alternative embodiments of the session database 304, ormultiple databases, are also contemplated herein.

As shown, the session database 304 may be used to maintain multiplesessions 318A, 318B, 318C, 318D, 318E, and 318F (collectively “sessions318”) simultaneously. Session 318F indicates a future entry for moresessions. Sessions 318 are merely example sessions for two users “A” and“B.” For each user, sessions 318 may include a maximum number ofchannels equal to the number of telephone numbers available in telephonenumber pool 302. In addition, the same telephone number may be used tocreate different channels for different users. Sessions 318 only showactive channels, or those channels with currently allocated telephonenumbers. However, in some implementations, the session database 304 mayretain inactive sessions that have had the associated telephone numberreallocated to another session.

When the session server 102 receives text message information from acomputer system 106, the text message information may be routed to amessage formatter 312 of the telephone number allocation system 104. Themessage formatter 312 may use an incoming allocation module 314 toallocate a telephone number to the received text message information. Ifthe text message information is related to an already created session,the incoming allocation module 314 may insert the text messageinformation into the session and attach the associated telephone numberby updating the session database 304. If the text message information isnot related to a previously defined session, then a telephone number maybe allocated to the text message information.

To allocate a telephone number to the text message information, themessage formatter 314 may reference one or more allocation rules 306,which may be stored in memory 214, and review the telephone number pool302. The telephone number pool 302 may include all of the telephonenumbers that can be allocated to create a channel for the text messagesession. The telephone number pool 302 may be stored in memory 214 andmay include any amount of telephone numbers. For example, the telephonenumber pool 302 may include ten telephone numbers that may be allocatedto text message sessions. In some implementations, the telephone numberpool 302 may have as few as two telephone numbers or more than onehundred telephone numbers.

If any of the telephone numbers from the telephone number pool 302 arenot allocated to a text message session, the incoming allocation module314 may select one of the non-allocated telephone numbers from thetelephone number pool 302 to assign to the incoming text messageinformation according to one or more new numbers rules 308. The newnumbers rules 308 may simply instruct the incoming allocation module 314to select the first telephone number from the pool. On the other hand,the new numbers rules 308 may instruct that the telephone number shouldbe chosen at random, by a specific order of area code, or some otherappropriate method. The allocated telephone number and text messageinformation may then be added to the session database 304 as a newsession.

In some implementations, the telephone number pool 302 may only containa limited quantity of telephone numbers. If all the telephone numbers inthe telephone number pool 302 have already been allocated, then theincoming allocation module 314 may reallocate a previously usedtelephone number from one of the other channels or sessions. One or morenumber reallocation rules 310 may contain the instructions thatdetermine how the telephone number allocation system 104 removes apreviously allocated telephone number before allocating it to a new textmessage session. Although any previously allocated telephone numbercould be reallocated to a new session, it may be beneficial to re-assignnumbers in a manner that causes the least disruption to conversationsbetween parties.

The number reallocation rules 310 may cause the telephone numberallocation system 104 to select and reallocate a telephone number basedupon the date of the most recent text message associated with thetelephone number, the frequency of the text messages associated with thetelephone number, the quantity of text messages associated with each ofthe plurality of telephone numbers, or some other indication of sessionuse. If two sessions are equally old, the number reallocation rules 310may apply a secondary rule to determine the least used or leastimportant session for the specific user. In other implementations, iftwo sessions are equally used, the number reallocation rules 310 mayapply a secondary rule to determine the oldest or least importantsession for the specific user.

For example, the telephone number allocated to the session with theoldest most recent text message for the user in question may be chosento be reallocated to the new session. In FIG. 3, telephone number“555-123-4567” of session 318A, for example, may be reallocated to a newsession for user “A” because session 318A would have the oldest mostrecent text message of Jul. 3, 2008. In another example, the sessionwith the least frequent text messages may have its telephone numberreallocated to a new session. In FIG. 3, the telephone number fromsession 318A would be reallocated for a new session of user “A.”

In certain circumstances, the same text message information may be sentto multiple users. Sessions 318A and 318 D, for example, indicate that“Flight Info . . . ” was sent to both users “A” and “B” on the same dateand time. When the telephone number allocation system 104 allocated thetelephone number to the text message information, the same telephonenumber was allocated to the text message information for each user.However, different telephone numbers may be allocated to the same textmessage information being sent to different users. In someimplementations, the allocated telephone number may primarily be used todifferentiate conversation sessions from the same user. This canappropriately distinguish between otherwise conflicting sessions becausethe user telephone number, the telephone number of mobile device 110,may also be used to differentiate the session from other users.

Various allocation rules 306 may also determine how the telephone numberallocation system 104 maintains the format of the session database 304.For example, the new numbers module 308 may specify that a new sessionwith a new number results in a new session being added to the sessiondatabase 304 for the user. The number reallocation rules 310 may specifyhow the new session is inserted into the session database 304. Forexample, if old sessions are not to be saved, the information for thenew session may simply replace the “last info,” “last date,” “lasttime,” and “frequency” fields of the old entry. If old sessions are toremain stored in the session database 304, the “channel” and “phonenumber” may be removed from the session entry and added to a new entryfor the new session. In other implementations, the allocation rules 306may specify different methods for maintaining the session database 304when telephone numbers are allocated or reallocated to new sessions.

After the session database 304 is updated with information from theincoming text message, an outgoing session module 316 of the messageformatter 312 may generate the text message that is sent to SMS system108 or the text message that is forwarded to a computer system 106. Fortext messages that are to be sent to the user via SMS system 108, theoutgoing session module 316 may format the text message to include thetext message information from the computer system 106, the telephonenumber of the intended user, and the allocated telephone number as thenumber the text message was sent from. For text messages to be sent tothe computer system 106, the outgoing session module 316 may format thetext message so that the computer system 106 can identify the context ofthe text message. This formatting may include, for example, attachingone or more text messages of the session and/or forwarding the entiresession to the computer system 106. In some implementations, onlycertain portions of the session may be sent to the computer system 106,such as the two most recent session transactions. In other examples, theoutgoing session module 316 may attach the channel number for thesession for session identification by the computer system 106. In anycase, the text message may be forwarded such that the computer system106 can identify to which text message information the text messagereply is responsive.

Memory 214 may store data received and/or generated by the telephonenumber allocation system 104, such as the maintained session database304. Memory 214 may also store allocation rules 306 and any otherinstruction used to operate the message formatter 312. Although memory214 may be a single component, memory 214 may, in certainimplementations, be distributed over multiple storage components. Memory214 may be embodied as one or more hard disk drives, volatile memorymodules, flash memory drives, or any other components configured tostore data for the session server 102. Memory 214 may also be at leastpartially located or backed up outside the context of the session server102.

Although the allocation and reallocation of telephone numbers have beendescribed as being performed by a processor of the telephone numberallocation system 104, the processor 210 may perform all or a certainportion of these tasks. The processor 210 may be one or more processorsthat facilitate communications with the telephone number allocationsystem 104 to perform the tasks of session server 102 described herein.In alternative embodiments, the processor 210 may distribute at least aportion or the processing tasks to other processing components locatedoutside the context of the session server 102.

Communications between the session server 102 and the computer system106 may be performed by communication module 208. These communicationsmay include, for example, receiving text message information from thecomputer system 106 and forwarding text message requests or replies fromthe session server 102 to the computer system 106. The communicationmodule 208 may be a circuit capable of sending and receiving wired orwireless signals within a local network or over the internet. Forexample, the communication module 208 may operate according to IEEE802.3 LAN protocols, 802.11 wireless network protocols, or any otherstandard protocols in the industry.

Transmission module 212 may provide an interface for text messagesbetween the session server 102 and the SMS system 108. If the sessionserver 102 is operated within a wireless communication network, thetransmission module 212 may be configured to communicate directly withthe network and SMS system 108. If the session server 102 is operatedoutside of the wireless communication network, the transmission module212 may be configured to send and receive information to and from aninternet service provider (ISP) or other service or interface thatconnects to the world wide web, for example.

In alternative examples, the functions of the communication module 208and transmission module 212 may be performed by a single circuit ormodule. In this manner, communications between the session server 102and any other system, e.g., SMS system 108 and the computer system 106,are handled by a single module within the session server 102. Thisconfiguration may be especially helpful if all communications occur viaa common communication protocol.

FIGS. 4 and 5 are flow charts of example processes for distributing textmessages in channels defined by allocated telephone numbers. As shown inFIG. 4, a session server or other appropriate system creates and handlesa channel for text messages upon receiving text message information froma computer system. The session server first receives (402) the textmessage information, for example, from a computer system. The textmessage information may include text message content for the user toreview and the user's telephone number. In some examples, the textmessage information may also include the entity's telephone number orother identifier in the text message information that indicates theorigin of the text message.

A telephone number allocation system may review the received textmessage information and determine (404) if the text message informationbelongs to a new or already created session. If no channel has beencreated because the text message information belongs to a new session,then the processor may allocate (406) a telephone number, for examplefrom a telephone number pool, to create the new channel for futureresponsive text messages in the session. The processor may then attach(408) the allocated telephone number to the text message information andmay update a session database accordingly. If the channel has alreadybeen defined by a telephone number, the processor may insert the textmessage information into the session database and attach (408) theallocated telephone number to the text message information. Afterattaching the telephone number, the full text message information iscomplete with text message content, sender telephone number, andreceiver telephone number.

The session server may transmit (410) the full text message information,including the text message content, sender telephone number, andreceiver telephone number to an SMS system. The SMS system may, in turn,distribute the text message to a mobile device of a user, as identifiedby the receiver telephone number. In some implementations, the sessionserver may keep the text message session open until a text message replyis received (412) from the user. In some implementations, the sessionserver may keep the text message session open until the telephone numberallocated to the sent text message information needs to be assigned to anew session. Once a text message reply is received (412) by the sessionserver, the processor of the telephone number allocation system mayinsert (414) the text message reply into the session of the channeldefined by the allocated telephone number. Insertion of the text messageinformation may include, for example, updating a session database withthe received reply. The session server may then forward (416) the textmessage reply to a computer system for further processing.

After the text message reply is forwarded, the process may continue ifthe session server receives responsive text message information for thesame session. The technique described in FIG. 4 may continue as long asthe telephone number of the session is still in use (e.g., the sessionhas not been closed and/or the telephone number has not been reallocatedto a different session, etc.).

As shown in FIG. 5, text message sessions may also be created by aninitial text message request from a user. For example, a session servermay receive (502) a text message request from the user via an SMSmessaging system. The text message request may be a request that theuser be placed on a text message mailing list, or may be a more specificinquiry where the user requests a specific response from a targetentity. Since the text message request from the user begins a new topic,a new session may be created by a session server of the target entity.In particular, a processor of the session server may facilitate theallocation (504) of a telephone number to create a channel for the textmessage request and subsequent responsive text messages. The processormay allocate an unused telephone number, for example from a telephonenumber pool, or may reallocate a telephone number from the pool if alltelephone numbers in the pool have been previously allocated.

After the session is created, the session server may forward (506) thetext message request to the computer system via a communication module.The session server may then wait to receive any responsive text messageinformation from the computer system that is directed to the user. Whenthe session server receives (508) text message information directed tothat session, the processor may update (510) a session database and therelevant channel with the text message information. The processor mayattach (512) the telephone number allocated to the channel and sessionand transmit the text message information to an SMS system.

If the session server receives (514) a text message reply from the userto the allocated telephone number, the processor of the telephone numberallocation system may insert (516) the text message reply into theappropriate session by updating the session database. The session servermay also further process the text message reply by forwarding the replyto the computer system to continue the conversation over the channel.

FIG. 6 is a flow chart of an example process for allocating andreallocating telephone numbers to text messages. As shown in FIG. 6, asession server may allocate telephone numbers to text messages usingonly the telephone numbers available in a telephone number pool. Theprocessor of the telephone number allocation system may create (602) anew session by allocating a telephone number to create a channel forsubsequent text messages in the session. The process may includechecking a pool of telephone numbers and a session database to identify(604) if any telephone numbers are available.

If one or more numbers are unassigned, or unallocated to a text messagesession, then the processor may select (606) one of the availabletelephone numbers from the telephone number pool. The processor mayselect from the available telephone numbers according to various rulesassociated with selecting new numbers, as described above. For example,the telephone number may be selected at random, by area code, or by someother selection criteria. The processor may allocate (608) the selectedtelephone number to the text message, and may update (618) a sessiondatabase with the allocated telephone number.

If all of the telephone numbers in the telephone number pool areassigned, or otherwise allocated, the processor may retrieve (610)telephone number statistics from the session database to begindetermining which of the telephone numbers to re-assign. The telephonenumber statistics may include, for example, the date of the last textmessage in each session, the time of the last text message in eachsession, the content of the last text message, the number of textmessages in each session, or the frequency with which text messages weresent within each session, etc. According to at least one of thesestatistics, the processor may determine from which session the telephonenumber should be reallocated to the new session in need of a telephonenumber and channel.

As one example of a rules-based selection process, FIG. 6 shows that theprocessor begins by determining the session with the oldest most recenttext message. If the oldest most recent text message of the session isalso at least twenty-four hours old (612), the processor selects thetelephone number from this session and reallocates (616) the identifiedtelephone number to the new text message session. If the oldest mostrecent text message is less than twenty-four hours old (612), then theprocessor may instead select (614) the telephone number of the sessionthat has been used the least frequently, and may reallocate (616) theidentified telephone number of the least frequent session to the newsession. Using this method of reallocating a telephone number mayprovide the least impact to channels that are used frequently by theuser and the entity to communicate with one another. In addition, such aprocedure may ensure that a very recently allocated telephone number isnot reallocated simply because there has not been a responsive textmessage yet.

The above rules-based selection example, and the time threshold oftwenty-four hours in block 612 is only used for exemplary purposes. Inother implementations, rules may be defined that operate in similar ordifferent manners, such as by identifying a different session parameterto determine which of the allocated telephone numbers should bereallocated. Similarly, the time threshold may be shorter thantwenty-four hours or even much longer than twenty-four hours. Forexample, the time threshold may be set to two hours such that anysession without a reply within a two hour period is subject to telephonenumber reallocation. Alternatively, a longer time threshold of sevendays may be applied in order to focus on reallocating telephone numbersprimarily from infrequently used channels.

After the telephone number has been reallocated to the new text messagesession, the processor of the telephone number allocation system mayaccordingly update (618) the session database. The session server mayalso transmit the text message information to the user via SMS system,or may forward the text message session to a computer system, dependingupon the sender and recipient of the text message. Subsequent responsivetext messages sent to or received from the allocated telephone numbermay similarly be directed to the already created channel and insertedinto the session.

FIG. 7 is a swim lane diagram of an example threaded text messagetransaction between a user of a mobile device 110 and an entityoperating a computer system 106. The transaction may be facilitated by asession server 102, and may occur in a system, such as the text messagesession system 100 described above.

In the example, a user of the mobile device 110 may wish to book aflight from an airline that operates the computer system 106. As such,the user may text the message “SFO to ORD Nov. 15, 2009” to a number ata particular airline that accepts such texts as flight requests. Themessage “SFO to ORD Nov. 15, 2009” may indicate that the user is lookingfor flights from San Francisco to Chicago O'Hare on Nov. 15, 2009. Themessage may be received by an SMS server and route the message to asession server 102 that receives text messages sent to the airline textmessage number. Upon receiving the message, the session server 102 maydetermine that the request warrants a new session to be created becauseit is the first message of the transaction between the user and theairline, and may allocate a telephone number from a pool of telephonenumbers to form the session (Session A).

The request and the allocated telephone number and/or sessioninformation may then be sent to the airline computer system 106 forprocessing. Upon receiving the request, the airline computer system 106may identify one or more flights that satisfy the user's request, andmay send each of the possible flights as separate text messages back tothe user via the session server 102.

Since the session server 102 already has one session open between theuser and the airline computer system, it may continue to use thatsession (Session A) to present a first flight to the user. If additionalflights are available that meet the user's criteria, different sessionsusing different numbers may be allocated to each of the options toappropriately distinguish one flight option from the other when the userresponds. As such, the session server 102 may allocate a second numberfor the second flight option (Session B), and may allocate a thirdnumber for the third flight option (Session C). The session server 102may then send each of these responses to the user for perusal on themobile device 110.

If the user wishes to book any of the flight options, he may simplyreply to the appropriate text message (e.g., the text including thedesired flight option) with a one word reply (e.g., “Book”) to book theflight. When the one-word reply is received by the session server 102,it may identify the appropriate session based on the number that thetext message was sent to, and may update the session with the user'sresponse. In certain implementations, the entire thread of the sessionmay then be sent to the airline computer system 106. For example, asession including the following information may be sent to the airline:“SFO to ORD Nov. 15, 2009” corresponding to the user's initial request;“Flight 1125 AirTravel Airlines Nov. 15, 2009 Departs SFO11:00, ArrivesORD 3:25. Price: $422” corresponding to one of the flight options sentfrom the airline to the user in response to the initial request; and“Book” corresponding to the user's desire to reserve a seat on theflight.

In a typical text message application, the single-word text message of“Book” from a user may be unclear in terms of understanding the user'sintentions, but in the context of a threaded session as describedherein, the message is clear. Since the short text message reply is sentto a specifically allocated telephone number, the session server 102 canidentify to which text message from the computer system 106 that thetext message reply is referring. In other implementations, certainportions of the entire session, or just the text message reply may besent to the computer system 106. In either case, the computer system 106will be able to identify the text message reply as responsive to aspecific previous text message based on the session with which the replyis associated.

FIG. 8 shows an example of a generic computer device 800 and a genericmobile computer device 850, which may be used with the techniquesdescribed here. Computing device 800 is intended to represent variousforms of digital computers, such as laptops, desktops, workstations,personal digital assistants, servers, blade servers, mainframes, andother appropriate computers. Computing device 850 is intended torepresent various forms of mobile devices, such as personal digitalassistants, cellular telephones, smartphones, and other similarcomputing devices. The components shown here, their connections andrelationships, and their functions, are meant to be exemplary only, andare not meant to limit implementations described and/or claimed in thisdocument.

Computing device 800 includes a processor 802, memory 804, a storagedevice 814, a high-speed interface 808 connecting to memory 804 andhigh-speed expansion ports 810, and a low speed interface 812 connectingto low speed bus 814 and storage device 814. Each of the components 802,804, 814, 808, 810, and 812, are interconnected using various busses,and may be mounted on a common motherboard or in other manners asappropriate. The processor 802 can process instructions for executionwithin the computing device 800, including instructions stored in thememory 804 or on the storage device 814 to display graphical informationfor a GUI on an external input/output device, such as display 816coupled to high speed interface 808. In other implementations, multipleprocessors and/or multiple buses may be used, as appropriate, along withmultiple memories and types of memory. Also, multiple computing devices800 may be connected, with each device providing portions of thenecessary operations (e.g., as a server bank, a group of blade servers,or a multi-processor system).

The memory 804 stores information within the computing device 800. Inone implementation, the memory 804 is a volatile memory unit or units.In another implementation, the memory 804 is a non-volatile memory unitor units. The memory 804 may also be another form of computer-readablemedium, such as a magnetic or optical disk.

The storage device 814 is capable of providing mass storage for thecomputing device 800. In one implementation, the storage device 814 maybe or contain a computer-readable medium, such as a floppy disk device,a hard disk device, an optical disk device, or a tape device, a flashmemory or other similar solid state memory device, or an array ofdevices, including devices in a storage area network or otherconfigurations. A computer program product can be tangibly embodied inan information carrier. The computer program product may also containinstructions that, when executed, perform one or more methods, such asthose described above. The information carrier is a computer- ormachine-readable medium, such as the memory 804, the storage device 814,memory on processor 802, or a propagated signal.

The high speed controller 808 manages bandwidth-intensive operations forthe computing device 800, while the low speed controller 812 manageslower bandwidth-intensive operations. Such allocation of functions isexemplary only. In one implementation, the high-speed controller 808 iscoupled to memory 804, display 816 (e.g., through a graphics processoror accelerator), and to high-speed expansion ports 810, which may acceptvarious expansion cards (not shown). In the implementation, low-speedcontroller 812 is coupled to storage device 814 and low-speed expansionport 814. The low-speed expansion port, which may include variouscommunication ports (e.g., USB, Bluetooth, Ethernet, wireless Ethernet)may be coupled to one or more input/output devices, such as a keyboard,a pointing device, a scanner, or a networking device such as a switch orrouter, e.g., through a network adapter.

The computing device 800 may be implemented in a number of differentforms, as shown in the figure. For example, it may be implemented as astandard server 820, or multiple times in a group of such servers. Itmay also be implemented as part of a rack server system 824. Inaddition, it may be implemented in a personal computer such as a laptopcomputer 822. Alternatively, components from computing device 800 may becombined with other components in a mobile device (not shown), such asdevice 850. Each of such devices may contain one or more of computingdevice 800, 850, and an entire system may be made up of multiplecomputing devices 800, 850 communicating with each other.

Computing device 850 includes a processor 852, memory 864, aninput/output device such as a display 854, a communication interface866, and a transceiver 868, among other components. The device 850 mayalso be provided with a storage device, such as a microdrive or otherdevice, to provide additional storage. Each of the components 850, 852,864, 854, 866, and 868, are interconnected using various buses, andseveral of the components may be mounted on a common motherboard or inother manners as appropriate.

The processor 852 can execute instructions within the computing device850, including instructions stored in the memory 864. The processor maybe implemented as a chipset of chips that include separate and multipleanalog and digital processors. The processor may provide, for example,for coordination of the other components of the device 850, such ascontrol of user interfaces, applications run by device 850, and wirelesscommunication by device 850.

Processor 852 may communicate with a user through control interface 858and display interface 856 coupled to a display 854. The display 854 maybe, for example, a TFT LCD (Thin-Film-Transistor Liquid Crystal Display)or an OLED (Organic Light Emitting Diode) display, or other appropriatedisplay technology. The display interface 856 may comprise appropriatecircuitry for driving the display 854 to present graphical and otherinformation to a user. The control interface 858 may receive commandsfrom a user and convert them for submission to the processor 852. Inaddition, an external interface 862 may be provide in communication withprocessor 852, so as to enable near area communication of device 850with other devices. External interface 862 may provide, for example, forwired communication in some implementations, or for wirelesscommunication in other implementations, and multiple interfaces may alsobe used.

The memory 864 stores information within the computing device 850. Thememory 864 can be implemented as one or more of a computer-readablemedium or media, a volatile memory unit or units, or a non-volatilememory unit or units. Expansion memory 874 may also be provided andconnected to device 850 through expansion interface 872, which mayinclude, for example, a SIMM (Single In Line Memory Module) cardinterface. Such expansion memory 874 may provide extra storage space fordevice 850, or may also store applications or other information fordevice 850. Specifically, expansion memory 874 may include instructionsto carry out or supplement the processes described above, and mayinclude secure information also. Thus, for example, expansion memory 874may be provide as a security module for device 850, and may beprogrammed with instructions that permit secure use of device 850. Inaddition, secure applications may be provided via the SIMM cards, alongwith additional information, such as placing identifying information onthe SIMM card in a non-hackable manner.

The memory may include, for example, flash memory and/or NVRAM memory,as discussed below. In one implementation, a computer program product istangibly embodied in an information carrier. The computer programproduct contains instructions that, when executed, perform one or moremethods, such as those described above. The information carrier is acomputer- or machine-readable medium, such as the memory 864, expansionmemory 874, memory on processor 852, or a propagated signal that may bereceived, for example, over transceiver 868 or external interface 862.

Device 850 may communicate wirelessly through communication interface866, which may include digital signal processing circuitry wherenecessary. Communication interface 866 may provide for communicationsunder various modes or protocols, such as GSM voice calls, SMS, EMS, orMMS messaging, CDMA, TDMA, PDC, WCDMA, CDMA2000, or GPRS, among others.Such communication may occur, for example, through radio-frequencytransceiver 868. In addition, short-range communication may occur, suchas using a Bluetooth, WiFi, or other such transceiver (not shown). Inaddition, GPS (Global Positioning System) receiver module 870 mayprovide additional navigation- and location-related wireless data todevice 850, which may be used as appropriate by applications running ondevice 850.

Device 850 may also communicate audibly using audio codec 860, which mayreceive spoken information from a user and convert it to usable digitalinformation. Audio codec 860 may likewise generate audible sound for auser, such as through a speaker, e.g., in a handset of device 850. Suchsound may include sound from voice telephone calls, may include recordedsound (e.g., voice messages, music files, etc.) and may also includesound generated by applications operating on device 850.

The computing device 850 may be implemented in a number of differentforms, as shown in FIG. 8. For example, it may be implemented as acellular telephone 880. It may also be implemented as part of asmartphone 882, personal digital assistant, or other similar mobiledevice.

Various implementations of the systems and techniques described here canbe realized in digital electronic circuitry, integrated circuitry,specially designed ASICs (application specific integrated circuits),computer hardware, firmware, software, and/or combinations thereof.These various implementations can include implementation in one or morecomputer programs that are executable and/or interpretable on aprogrammable system including at least one programmable processor, whichmay be special or general purpose, coupled to receive data andinstructions from, and to transmit data and instructions to, a storagesystem, at least one input device, and at least one output device.

These computer programs (also known as programs, software, softwareapplications or code) include machine instructions for a programmableprocessor, and can be implemented in a high-level procedural and/orobject-oriented programming language, and/or in assembly/machinelanguage. As used herein, the terms “machine-readable medium”“computer-readable medium” refers to any computer program product,apparatus and/or device (e.g., magnetic discs, optical disks, memory,Programmable Logic Devices (PLDs)) used to provide machine instructionsand/or data to a programmable processor, including a machine-readablemedium that receives machine instructions as a machine-readable signal.The term “machine-readable signal” refers to any signal used to providemachine instructions and/or data to a programmable processor.

To provide for interaction with a user, the systems and techniquesdescribed here can be implemented on a computer having a display device(e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor)for displaying information to the user and a keyboard and a pointingdevice (e.g., a mouse or a trackball) by which the user can provideinput to the computer. Other kinds of devices can be used to provide forinteraction with a user as well; for example, feedback provided to theuser can be any form of sensory feedback (e.g., visual feedback,auditory feedback, or tactile feedback); and input from the user can bereceived in any form, including acoustic, speech, or tactile input.

The systems and techniques described here can be implemented in acomputing system that includes a back end component (e.g., as a dataserver), or that includes a middleware component (e.g., an applicationserver), or that includes a front end component (e.g., a client computerhaving a graphical user interface or a Web browser through which a usercan interact with an implementation of the systems and techniquesdescribed here), or any combination of such back end, middleware, orfront end components. The components of the system can be interconnectedby any form or medium of digital data communication (e.g., acommunication network). Examples of communication networks include alocal area network (“LAN”), a wide area network (“WAN”), and theInternet.

The computing system can include clients and servers. A client andserver are generally remote from each other and typically interactthrough a communication network. The relationship of client and serverarises by virtue of computer programs running on the respectivecomputers and having a client-server relationship to each other.

A number of embodiments have been described. Nevertheless, it will beunderstood that various modifications may be made without departing fromthe spirit and scope of this disclosure. For example, much of thisdocument has been described with respect to commercial transactionsusing threaded SMS sessions, but the threaded SMS sessions may be usedin several different environments, both commercial and non-commercial innature. In addition, the logic flows depicted in the figures do notrequire the particular order shown, or sequential order, to achievedesirable results. In addition, other steps may be provided, or stepsmay be eliminated, from the described flows, and other components may beadded to, or removed from, the described systems. Accordingly, otherembodiments are within the scope of the following claims.

1. A computer-implemented method for threading text messages, the methodcomprising: receiving a text message associated with a first telephonenumber; establishing a communication session associated with thereceived text message, wherein the establishing includes modifying thereceived text message so that the received text message is associatedwith a second telephone number that is different from the firsttelephone number, and further wherein subsequent text messagesassociated with the second telephone number are included as part of theestablished communication session; transmitting the text message to atext messaging system, wherein the text message appears to haveoriginated from the second telephone number; receiving a text messagereply from a user in response to the transmitted text message, whereinthe text message reply is addressed to the second telephone number; andassociating the text message reply with the established communicationsession, wherein the session includes the transmitted text message, thetext message reply, and information associated with the user.
 2. Themethod of claim 1, wherein the second telephone number is selected froma telephone number pool having a plurality of telephone numbers.
 3. Themethod of claim 2, wherein selecting the telephone number is based on atleast one of the group consisting of (i) a quantity of text messagesassociated with each of the telephone numbers in the telephone numberpool, (ii) a date of a most recent text message associated with each ofthe telephone numbers in the telephone number pool, and (iii) afrequency of text message activity associated with each of the pluralityof telephone numbers in the telephone number pool.
 4. The method ofclaim 1, wherein the second telephone number is reallocated from apreviously used communication session.
 5. The method of claim 1, furthercomprising associating the user with a plurality of communicationsessions each defined by a different one of a plurality of telephonenumbers.
 6. The method of claim 1, further comprising receiving a voicecall reply to the second telephone number in response to the transmittedtext message, and directing the voice call reply to an operator at atelephone number that is different from the second telephone number. 7.The method of claim 1, wherein modifying the received text messagecomprises making the text message appear to have originated from thesecond telephone number.
 8. A computer program product tangibly embodiedin a non-transitory machine-readable medium, the computer programproduct including instructions that, when executed, perform a method ofthreading text messages, the method comprising: receiving a text messageassociated with a first telephone number; establishing a communicationsession associated with the received text message, wherein theestablishing includes modifying the received text message so that thereceived text message is associated with a second telephone number thatis different from the first telephone number, and further whereinsubsequent text messages associated with the second telephone number areincluded as part of the established communication session; transmittingthe text message to a text messaging system, wherein the text messageappears to have originated from the second telephone number; receiving atext message reply from a user in response to the transmitted textmessage, wherein the text message reply is addressed to the secondtelephone number; and associating the text message reply with theestablished communication session, wherein the session includes thetransmitted text message, the text message reply, and informationassociated with the user.
 9. The computer program product of claim 8,wherein the second telephone number is selected from a telephone numberpool having a plurality of telephone numbers.
 10. The computer programproduct of claim 9, wherein selecting the telephone number is based onat least one of the group consisting of (i) a quantity of text messagesassociated with each of the telephone numbers in the telephone numberpool, (ii) a date of a most recent text message associated with each ofthe telephone numbers in the telephone number pool, and (iii) afrequency of text message activity associated with each of the pluralityof telephone numbers in the telephone number pool.
 11. The computerprogram product of claim 8, wherein the second telephone number isreallocated from a previously used communication session.
 12. Thecomputer program product of claim 8, further comprising associating theuser with a plurality of communication sessions each defined by adifferent one of a plurality of telephone numbers.
 13. The computerprogram product of claim 8, further comprising receiving a voice callreply to the second telephone number in response to the transmitted textmessage, and directing the voice call reply to an operator at atelephone number that is different from the second telephone number. 14.The computer program product of claim 8, wherein modifying the receivedtext message comprises making the text message appear to have originatedfrom the second telephone number.
 15. A system for threading textmessages, the system comprising: a communication module to receive atext message associated with a first telephone number; a session serverto establish a communication session associated with the received textmessage, wherein session server establishes communication session bymodifying the received text message so that the received text message isassociated with a second telephone number that is different from thefirst telephone number, and further wherein subsequent text messagesassociated with the second telephone number are included as part of theestablished communication session; a session database that storesinformation associated with the communication session, including thetext message and the second telephone number; and a transmission moduleto transmit the text message to a text messaging system, wherein thetext message appears to have originated from the second telephonenumber, and wherein, upon receiving a text message reply addressed tothe second telephone number from a user in response to the transmittedtext message, the text message reply and information associated with theuser is stored in the session database.
 16. The system of claim 15,further comprising a telephone number allocation module to select thesecond telephone number from a telephone number pool having a pluralityof telephone numbers.
 17. The system of claim 16, wherein the telephonenumber allocation module selects the telephone number based on at leastone of the group consisting of (i) a quantity of text messagesassociated with each of the telephone numbers in the telephone numberpool, (ii) a date of a most recent text message associated with each ofthe telephone numbers in the telephone number pool, and (iii) afrequency of text message activity associated with each of the pluralityof telephone numbers in the telephone number pool.